Exchanges & Returns
There are times when an item needs to be exchanged or returned. Please see below for our policies regarding exchanges, returns and cancellations.
4U allows couples, after their wedding, to exchange gifts purchased from their registry for other gifts we carry. They can use the gift value and select other items. We offer this flexibility to all our couples because we believe that half a set of dishes or cutlery will hardly be useful when they require a full set.
This may mean that the gift you selected and purchased for a couple is not one they chose to take home. Please know that the couple is aware of your original purchase; they received a message detailing your order along with any message you may have sent them.
For all Gifts
4U gifts will exchange any non-seasonal items in its original packaging within 2 weeks of purchase for anything else of same value with receipt or gift receipt. Seasonal items refer to items related to holidays such as Rosh Hashana, Hannukah and Passover.
When couples come to the store to pick up their registry items, we check all items to make sure they are intact. When that is not possible, we require all boxes to be opened within 48 hours by the couple and report any damage.
For all Gifts
If a product you purchased or received is broken from a 4U delivery, we must be notified within 24 hours of receipt as to the problem, fault or damages. It can be returned within 7 days and will be replaced or credit given. Please call us ASAP to let us know there’s a problem. The product must be in its original packaging and unused.
The item needs to be brought to our Jerusalem store. If we have the same item available in the store, we will replace it on the spot. If you wish, we can give you equal value store credit instead of a replacement. Please call ahead of your store visit to let us know what you’re returning so we can check and ensure the product is in stock.
Please note: Gift certificates are non-refundable. Additionally, customized products or special orders cannot be exchanged or returned.
If you purchased a gift but wish to cancel your order, you can do so up to 7 days after your purchase. We will credit your credit card. However, if you purchased a gift for someone or for a couple and they have already picked up the gift, we cannot cancel and refund your purchase. Any special orders are not returnable or exchangeable.
If you purchase an item from a wedding registry and then cancel the order, we will inform the couple of the cancellation.